Refund policy

Return and Refund Policy

NYL Last updated: February 10, 2026

Thank you for shopping at NYL. We want to ensure you have a positive experience with our products and services. If you are not entirely satisfied with your purchase, we are here to help.

 

1. Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return, please ensure that:

• • The item is unused and in the same condition that you received it.
• • The item is in its original packaging.
• • You have the receipt or proof of purchase.

 

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• • Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card or bank transfer).
• • Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

3. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (you received an incorrect or defective item).

 

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at elwy@nylgreens.com with photos of the product and the packaging. We will prioritize a replacement or a full refund for damaged goods at no additional cost to you.

 

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

NYL Email: elwy@nylgreens.com

Address:  4a Ibn Zinki Zamalek

Postal Code: 11211