Shipping policy
Shipping Policy
NYL Last updated: February 10, 2026
Thank you for visiting and shopping at NYL. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders for physical goods are processed within [2-3] business days. Orders are not shipped or delivered on weekends or public holidays.
All orders placed before 2pm will have a same day delivery option.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Shipping Cost |
|
Same day ( Greater Cairo) |
1 Business day |
150 EGP |
|
Local (Greater Cairo) |
1-2 Business Days |
125 EGP |
|
Standard (Domestic Egypt) |
3-5 Business Days |
100 EGP |
Note: Delivery delays can occasionally occur due to customs or high-demand seasons.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
NYL is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
NYL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
We currently do not offer international.
7. Contact Information
If you have any questions about the delivery of your order, please contact us:
Email: elwy@nylgreens.com
Address: 4a Ibn Zinki Street Zamalek
Postal Code: 11211
